If you have ever flown Air Deccan, you would know how bad it is. I have flown it once and it was like a fish market!! There was no security worth its name.. there was this old lady who was sitting there on the wheel chair, whom nobody knew who brought her in and whoever did had taken all or substantial money from her and gone! First off the bat, as I was checking in.. to get my boarding pass, there was a big fight as passengers from other flight were angry that their flight was cancelled, so they wanted to close all other counters! And they meant business in the wrong manner!
It was a miracle that I could go in. And when I was in – apart from that old lady – there were many instances that gave rise to total chaos! There were 6 flights taking off from two gates with just 2-3 people at different times, trying to manage the entire crowd! There were times when people would crowd those two reps from Air Deccan to stop them from sending any plane to a destination that was different from theirs! Amazing? Yeah! It was!
In plain words – Air Deccan is a Grave Threat to the Indian National Security!
"I reached the airport at 5:05 AM for a 5:55 flight. The counter person checked in four people in half an hour. I was the fifth person, but when my turn came and my ID had been checked, my ticket was suddenly taken back. They said that the time written on my ticket was 5:36 AM and I was told that the counter was closed," says Louie.
Louie suddenly found himself off-loaded from a flight for which he had come well in time and the irony is that Louie wasn’t alone.
Says another passenger who was off-loaded, Shradha Lapasiya, "There were at least 20 of us who were waiting to board the flight when the counters closed."
Adds a third passenger, who suffered the same fate, Rituparna Bose, "The whole thing seemed to have been stage-managed."
But Louie was not one to take things lying down.
"I got through to DGCA in Delhi and then they got in touch with the Mumbai airport just when the plane was about to land," says he.
Luckily for Louie, an earnest Airports Authority of India (AAI) official decided to do a head-count himself.
"First I asked about them how many people were there and they said the plane was full – 180 passengers plus six crew members. Then I decided to count the number of passengers," the official told CNN-IBN on condition of anonymity.
"If the plane was full and there were at least 20 of us standing at the counter, that can only mean one thing, that it was a clear case of over booking," says Louie.
This is not all. While the airline purposely chose to offload 15 passengers and declare them late-comers, they chose to show the same 15 passengers as ‘No- Shows’, thus pocketing the ticket amount of the extra tickets, refunding only the tax amount – thus cheating passengers.
This is a gross violation of DGCA norms.
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