An Indian Civilizational Perspective

No More.. Singapore: Indian Travel Agents

Times are pretty bad, but can you really ask your customers to pay for the selling cost – the cost for selling YOUR product to them? Now, that is stupid in normal times.. but in these times a lot of companies may be trying that route. Singapore Airlines, Lufthansa and Air france have decided to not pay the travel agents their commissions and have instead asked them to charge those to the customers.

Well, I am not sure about you.. but in normal times, one may consider this to be ok, but in these times, the customer – leisure customer and even some business travellers – would ask the airlines company to take a hike!

In tough depressionary (not just recessionary) times, this is like a duel between – Airlines’ Profit margin vs Customers’ Pocket Margins (their survival money itself!)!! I mean why in the world would I pay for YOUR companies sales channel?

The better and more intelligent way would have been to improve the sales channel online to a level plus buoyed by phones that the customers don’t leave.

Meanwhile the travel agents in India (~ 2000 in several cities) are out on the street and have threatened the SIA that they will stop selling the tickets to Singapore. But that is short sighted.. guys, your jobs and businesses are evaporating.. and you are just heating the place up to accelerate that process!!! I mean if you don’t promote businesses, when even other airlines are going that route, then the chances are that you will have to give in.. meanwhile you may even lose your own business.. and force the Airlines to do away with YOUR channel completely.

The only thing that probably gives these agents some confidence and ego is the number of travellers to Singapore from India – out of a total tourist numbers of 10 million, about 800k were from India itself. Just 4 countries make up 50% of all the tourists in Singapore – India, Indonesia, Australia and Malaysia.

The question that every one – specifically the airlines and the agents – need to evaluate is.. do a few more dollars or Rupees now as important in face of a life changing situation? This is not a little “slowdown” it is a catastrophe unfolding! So, both should have been looking at game changing strategies and opportunities…. and NOT short sighted attempts to earn a few cents more. Oh well.

1. We’ll stop promoting S’pore as tourist spot

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2 Comments
  1. Lang Chambers says

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  2. Lang Chambers says

    To whom it may concern!!!

    We are handling the following manpower recruitment, Work Permits &

    Visitors visas.

    Visas currently to the following countries

    AUSTRALIAN 2 YEARS WORKING VISAS – $5,500

    CANADA 2 YEARS WORKING VISAS -$5,820
    CANADA 6 MONTHS MUTIPLE VISTORS VISA -$4,500
    AUSTRALIAN 6 MONTHS VISITORS VISA -$4,000
    UK and EUROPEAN VISITOR VISAS -$3,500

    All visa process will take place here in Republic of Ghana or

    Republic of Togo, As all process take only 7 to 10 working days for

    all visitors visas, While all working visas takes 10 to 14 working

    days only.

    No payment will be made till visas are ready, Only for our

    consultation and registration fee of $350 usd which are paid before

    starting the visa process. (Subject to the terms and condition apply

    by the company)

    Please feel free to contact with us any time for further details on

    our email address langchamber@yahoo.com

    Sincerely yours,
    Lang Chambers.

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