In order to keep pace with its sales growth of 14-17 percent this year, BPO firm Genpact is planning to go on a global hiring spree to recruit 10,000 people. “Hiring will be around 9,000-10,000 people worldwide,” said Genpact CEO Pramod Bhasin.
In 2009, the annual attrition rate was 23 percent and ended the year with 38,600 employees worldwide, an increase from 36,200 at the end of 2008, reports DNA. The firm is expecting wage inflation of around 6-7 percent with attrition levels at 20-22 percent. In its latest fourth quarter results, the company earned $34.6 million on sales of $297 million. Since 2009, Genpact’s pipeline has increased 29 percent in terms of total contract value including BFSI, retail and growth areas such as healthcare. The European pipeline grew 75 percent and Indian pipeline by over 100 percent since the first quarter of 2009.