Interesting case study on the “Change Management” initiative at John Hopkins. Read carefully the issues that are foremost in the minds of the employees. Reassurance is the main one!
About 20 Johns Hopkins IT managers clustered around a Mount Washington conference table recently for one purpose: to learn how to prepare their employees for their user roles and training in the new SAP software system being implemented by HopkinsOne.
They angled their faces toward Pam Somers, senior specialist from Organizational Diversity and Development, as she tried to allay their apprehensions: “What do you really want during that ‘doom and gloom’ feel [as the go-live date approaches]?” she asked.