Here is an article from Accenture on their research in this area. They surveyed over 500 companies on outsourcing.
When the typical company tries outsourcing for the first time, its priorities tend to be pragmatic: fix the problems, cut the costs. Increasingly, however, companies with deeper outsourcing experience are learning a more profound and potentially far more valuable lesson: The bigger your outsourcing vision, the more satisfying the results that can be realized.
A recent Accenture global survey of more than 500 companies, combined with 32 in-depth interviews with experienced outsourcing executives (see “About the ResearchAbout the Research
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